Under the orange bumper on LaCie Rugged drives.By scanning the QR code on the drive's label.On the printed insert in the box with your Seagate Secure compatible device.If you know your current password, you can change it in Toolkit.See the Toolkit User Manual for additional information and instructions. If you've forgotten your password, you can reset it provided you previously set up a password recovery key.The password reset key feature is available in Seagate Secure version 3.0 or higher.
If you previously set up a password reset key, you can use the key to reset the drive's password while preserving the data on the drive. No, a password cannot be recovered if it is forgotten, not even by Seagate or LaCie. Try entering the password with your keyboard caps lock on (as well as off), just in case it was enabled when you created the password.Ĭan Seagate or LaCie recover my password? 
Your Seagate Secure password is case-sensitive. Check the Toolkit User Manual for supported drives. Hope this solves your issue and you are more careful with passphrases from now on. The time taken will raise exponentially with the increase in each alphabet or special character. PASSPHRASES made in this manner are difficult to crack with brute force attacks or with any other password cracking option available as on date. Now, let us assume that 88 is your year of birth. Next time when you select a password.think about a word. It is really hard to lose all your valuable data just because you dont remember a silly password. After you have formatted the Hard Disk, you can start dumping whatever data it is that you find crucial again into your freshly reformatted WD Passport. Once you use the Erase Tool, whatever data that was there in the HDD till now will be gone forever. One can reformat the hard disk with the Erase option available in the WD Unlock Tool. The reason is that there is hardware level encryption in the WD Passport.The Only solution left is that you will have to forget about what was there in the hard disk if you forgot your password and start afresh. Not even the customer care can offer a solution. The WD Security password protection is a 256-bit AES encryption system. The problem with WD Password is that you cannot retrieve the password once it is forgotten. If you had used a password to secure your WD Password, you did it probably because you didnt want anyone else to see the contents which you had stored inside the WD Passport External HDD.
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